FAQ Building a party
We keep in touch with you at all times. At the time of booking, we ask you for the hour of your event and then we give you an estimated delivery time and date. On the day of the event a text message will be sent to you saying that we are on the way. You can also communicate with us at any time.
Setup is only included for tents, bounce houses, backdrops, balloon structures, and balloon garlands when placed on our rentals only. If you have not paid for setup, all other items will be dropped off and must be picked up in the same condition as it was dropped off and ready for immediate pickup. If rentals have not been broken down, a breakdown fee will be applied to your invoice.
Yes, please let us know if you would like the setup to be included so that we can properly invoice you. Please be sure space is ready for setup once our team arrives.
We wash all dishes, glassware, and linens upon return. We do ask that you scrape or rinse the plates free of any food and empty the glasses. Dinnerware should be returned ?dishwasher ready?. We ask that you do not wash any linen.
Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has a burn and/or staple holes, mildew, permanent stains, and any missing linens. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent.
You can begin by browsing any of our party categories to find and select the items to make your next party memorable. You can add, delete, or mix and match items until your party is just right. Once you've selected the items for your party, reserve them online orr give us a call!
An account is not necessary to begin planning your party. However, you will be prompted to create an account so our expert party planners can make sure you get everything you want.
We use physical, procedural and technological security measures, to help protect your personal information from unauthorized access or disclosure. This is important to us and we know it's important to you. While absolute security does not exist online today, we enhance the security of your account by never storing credit cards on our system, and instead have that information encrypted and tokenized by our payment processor Stripe, who does this for us, and some of the biggest exchanges in the world. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Yes, we charge 50% non-refundable payment and we accept cash, Cashapp, Venmo, Zelle, check or credit card (3.5% processing applies). Please contact us prior to making any payments to verify your items are still available.
In the event of a cancellation, deposits will be applicable for future bookings, but will not be returned under any circumstances, this includes but is not limited to, cancellations due to hurricanes, inclement weather, sickness, etc.
No, once backdrops are installed, they can't be moved under any circumstances. It is at your own risk if you move them and must cover the expenses in case any equipment is damaged.
Yes, they can. Preferably under a shaded area. Client understands that balloons are meant for indoor venues and accept full responsibility for any damages incurred by natural elements (rain, wind, heat, etc)
Yes, due to COVID-19 the cleaning and disinfection process of all our products is carried out twice to guarantee that it is safe for everyone. The delivery and picking up of the products is carried out with the measures foreseen by the government, such as carrying out the social distancing, and using og gloves and mask by our staff